Refund Policy
Please read this before you buy. Every program can be tried free for 7 days first, so you can be sure it's right for you. Last updated: .
In short
- Try before you buy: each program has a free 7-day trial.
- No refunds once a licence key has been issued, because you can test the program fully first.
- Full refund if you were charged twice, or if we can't get your licence working within 14 days.
- Wrong computer? We issue a corrected key free of charge, and you get two free computer transfers per licence year.
1. Software licences
Our programs can be downloaded and used free for 7 days before you buy. Because you can test them first, a licence is not refundable once its key has been issued, including when it is no longer needed, the computer is replaced, or the program is used less than expected.
You will get a full refund if:
- you were charged more than once for the same licence. Tell us and we'll refund the extra payment;
- the licence can't be made to work. If a valid key won't activate, or the program won't run on a computer that meets the system requirements, and we can't fix the problem within 14 days of you reporting it, we refund you in full and cancel the key;
- we can't deliver the licence. If a key hasn't been issued within 14 days of your payment for a reason on our side, you may cancel and get a full refund.
These are not reasons for a refund, because we fix them free of charge instead:
- A key made for the wrong computer because the request code was copied from the wrong computer or cut short. We issue a corrected key.
- A new or reformatted computer. We move the licence, up to two times per licence year. See the Terms & Conditions.
2. Renewals
Licences never renew automatically, so you won't be charged for a year you didn't order. A renewal key is not refundable once issued, on the same terms as above.
3. Training courses
Course bookings are quoted individually. The cancellation and rescheduling terms are set out in your quote. If we have to cancel a course and can't agree a new date with you, we refund what you paid for it in full.
4. Pocket books
Pocket books cannot be returned or exchanged once delivered or collected. If books arrive damaged, or the wrong books were sent, tell us within 7 days of delivery and we will replace them at no cost to you.
5. How to ask for a refund
- Email license@nfblastconsult.co.za (software) or nico@nfblastconsult.co.za (other orders) with your invoice number and the reason.
- We reply within 2 working days.
- Approved refunds are paid back the same way you paid: to the original card or account for Payfast payments, or by EFT for bank transfers. They are normally processed within 7 working days. Your bank may take a few more days to show the money.
- When a software refund is made, the licence key is cancelled and the program must no longer be used.
This policy does not affect any rights you may have under the Consumer Protection Act or the Electronic Communications and Transactions Act that cannot be excluded by law. It forms part of our Terms & Conditions.
Questions? Email nico@nfblastconsult.co.za or call +27 82 784 7033.